After reading Jared Spool’s articles on the relationship between Market Maturity and Design Strategy a while ago I felt, well, resentment. I believed I felt that way not because the company I worked for belongs in the “lowest” stage, rendering my efforts to incorporate UX in the design process useless, but because the message is so deterministic. Yeah, right (of course it hurt).

But the times they are a changin’ and so might Jared’s model have to be:
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One of the things I loved about Robert Hoekman jrs book “Designing the obvious” was the idea of showing as few error messages as possible. Error massages, he explains, are hardly ever necessary. So I added this as a guideline to my interaction design document for TAX-i and I tried to convince the analysts to stop prescribing these “slaps on the wrist” in their use cases [Read more →]

Recently we were told that the UX team was going to be made redundant because we were losing money, weren’t part of the companies core business and had no added value to the companies portfolio OR TO OUR CLIENTS. I started thinking about how we could start being profitable as a team and how we could disprove the other three arguments. [Read more →]

Everybody ’s doing it. It’s nothing to be ashamed about. Jared Spool at work in the middle of the night (it was daytime in Holland) and Scott Berkun (working on his new book), to name a few of the more famous I happened to catch tweets from. Dipping into our collective knowledge, their followers. We, happy to serve them. [Read more →]

In the Spoolcast “Better Navigation for Web Apps” Jared Spool asked Hagan Rivers a couple of questions she didn’t get around to answering the attendees at the Web App summit. God I wish I had been there, but that’s beside the point.  One of the questions asked was: “How do you know what the user thinks?” [Read more →]